Privacy Policy

At Regalia by KM-Studio, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, or contacting our customer care team.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information including:

Full name
Billing and shipping address
Phone number
Email address
Order and purchase information
Payment-related information
Size and measurement information provided for customized orders
Messages or information shared with our customer support team
IP address, browser type, device information, and website activity
Cookies and similar technologies used while browsing our website

Payment information may be processed directly by our payment service providers. Regalia by KM-Studio does not necessarily store complete credit or debit card details on its own systems.

How We Use Your Information

We may use your personal information to:

Process and confirm your orders
Arrange shipping and delivery
Provide order updates and tracking information
Process exchanges where applicable
Complete customized or made-to-measure orders
Communicate with you regarding your order
Provide customer support
Detect and prevent fraudulent transactions
Improve our website, products, and customer experience
Maintain internal business and transaction records
Send promotional or marketing communications where permitted or where you have chosen to receive them
Comply with applicable legal and regulatory requirements

Shopify

Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer and sell our products online.

Information submitted through our website may therefore be processed by Shopify as part of providing its platform, hosting, security, checkout, analytics, and related services.

Shopify may process information in accordance with its own privacy practices and policies.

Sharing Your Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

Shopify
Payment processors
Banks and payment service providers
Courier and delivery companies such as TCS, DHL, or Skynet
Website hosting and technology providers
Analytics and marketing service providers
Professional advisers or authorities where legally required

Only information reasonably necessary to perform the relevant service will be shared.

Regalia by KM-Studio does not sell or rent your personal information to third parties.

International Orders

For international deliveries, certain information such as your name, address, phone number, order value, and shipment details may be provided to international courier companies, customs authorities, or other relevant agencies where required for delivery and customs clearance.

Your information may therefore be processed in countries outside Pakistan as necessary to complete your order.

Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

Remember items in your shopping cart
Maintain website functionality
Remember certain preferences
Understand how visitors use our website
Improve website performance
Support analytics and advertising activities

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Marketing Communications

If you choose to receive promotional communications from Regalia by KM-Studio, we may contact you regarding:

New collections
Product launches
Promotions
Sales
Special offers
Brand updates

You may request to stop receiving marketing communications at any time.

Please note that you may still receive essential communications relating to an active order or customer service request.

Data Security

We take reasonable administrative and technical measures to help protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain order information and other personal information for as long as reasonably necessary to:

Fulfil your order
Provide customer support
Maintain business and accounting records
Resolve disputes
Prevent fraud
Meet applicable legal or regulatory obligations

Information that is no longer required may be securely deleted or anonymized where appropriate.

Your Rights & Choices

Depending on applicable laws and circumstances, you may contact us to request:

Access to certain personal information we hold about you
Correction of inaccurate personal information
Updating of your contact information
Deletion of certain personal information, where applicable
Withdrawal from promotional or marketing communications

Some information may need to be retained where required for legitimate business, transaction, accounting, fraud-prevention, or legal purposes.

Children's Privacy

Our website and products are not specifically intended to collect personal information directly from children.

If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us so that we can review the matter.

Third-Party Links

Our website may contain links to third-party websites or social media platforms.

Regalia by KM-Studio is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable requirements.

The latest version published on our website will apply.