HELP / FAQs

If you have a question, please review our frequently asked questions below before reaching out to our customer care team.

Orders & Shipping

What is the delivery timeframe?

Our regular estimated dispatch timelines are:

Casuals & Co-ord Sets:
Orders are generally dispatched within 12–14 working days after order confirmation.

Formals, Semi-Formals & Embroidered Outfits:
Orders are generally dispatched within 3–4 weeks after order confirmation.

Once your order has been dispatched:

Pakistan deliveries: Usually take approximately 2–4 business days
International deliveries: Usually take approximately 7–10 business days

Please note that delivery timelines are estimates and may be affected by public holidays, weather conditions, courier delays, or other circumstances beyond our control.

Can I place an urgent order?

If you require an outfit urgently, please contact our customer care team before placing your order.

We will do our best to accommodate your required timeline where possible. However, urgent delivery cannot be guaranteed and depends on the outfit, customization requirements, and production availability.

How can I track my order?

Once your order has been dispatched, tracking information will be shared with you through the contact details provided with your order.

You can use the tracking number to follow the status of your shipment directly through the relevant courier service.

What are the shipping charges?

Pakistan

Local Delivery Partner: TCS
Shipping Charges: PKR 500/-

International Delivery

Our international delivery partners include DHL and Skynet.

Estimated shipping charges for parcels weighing up to 2 kg are:

USD 60 — United States, Canada, United Kingdom, Australia & Mauritius
USD 35 — Middle East
USD 50 — Other international destinations

International shipping charges may vary depending on the destination, weight, dimensions, and applicable courier rates.

Do I have to pay customs duties or taxes on international orders?

Yes, depending on your destination country.

Import duties, customs charges, VAT, taxes, or other government charges are not included in the order price or shipping fee unless specifically stated otherwise.

These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient.

If customs duties or taxes are not paid, the shipment may be held, returned, or abandoned by customs.

Regalia by KM-Studio will not be responsible for shipments abandoned due to unpaid customs charges.

We recommend checking your country's import regulations before placing an international order.

Do you offer Cash on Delivery?

At present, Cash on Delivery is not available.

Orders must be paid in advance through the available payment methods before they can be confirmed and processed.

Can I change my order after placing it?

Once an order has been confirmed and entered into processing or production, it cannot be changed.

Please carefully check your:

Product
Size
Colour
Measurements
Customization requirements
Shipping information

before confirming your order.

For customized or made-to-measure orders, changes cannot be made once production or alteration has started.

Exchanges & Refunds

Do you offer exchanges?

Eligible non-customized products may be requested for exchange within 48 hours of delivery, provided the item is unused, unworn, unwashed, unaltered, and returned in its original condition with tags and packaging intact.

An exchange may be considered if:

An incorrect size, colour, or product was delivered
The item has a manufacturing defect
The product received is different from the product ordered

Please contact our customer care team on WhatsApp at +92 321 9711100 with your order number, reason for exchange, and relevant pictures or videos.

All return shipping and handling charges are borne by the customer unless otherwise confirmed by our team.

Do you offer refunds?

Regalia by KM-Studio does not offer cash refunds.

Eligible non-customized items may only be exchanged according to our Exchange Policy.

Can customized orders be exchanged or refunded?

No.

Customized, made-to-measure, personalized, stitched-to-measure, or altered orders are strictly non-refundable and non-exchangeable.

Once customization or production has started, the order cannot be cancelled, changed, exchanged, or refunded.

Customers should therefore carefully confirm all measurements, sizing, colours, design details, and customization instructions before approving their order.